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FAQ
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Who can buy from you?
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Ribbon Connections is a wholesale supplier and can only sell to businesses. You may purchase from us if your business has a valid resale license number or tax ID number. To find a store nearest to you, please contact our customer service representatives.
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How do I set up an online account?
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To protect our wholesale customers, we must briefly screen your online registration information before we give you a login and password for your online account. Begin the registration process here, or contact us by phone, fax, or email M-F 8am to 5pm PST to set up an account.
Tel: 510-614-1825 Fax: 510-614-1827 Email: sales@ribbonconnections.com If you register online we will contact you within 1 business day with your login information.
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How do I place an order online?
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To order items online locate the item you would like to purchase in our online catalog.
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How do I track my shipment?
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When you place an order you will receive an email confirmation that will include your UPS or FedEx tracking number.
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How do I contact customer service?
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You can reach us by phone, fax, or email.
Tel: 510-614-1825 Fax: 510-614-1827 Email: sales@ribbonconnections.com When you submit an online order you can also indicate any special instructions in the memo field.
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Is there a minimum purchase amount?
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For your first order the minimum purchase amount is $100. The minimum for subsequent online orders is $25.
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How do I submit a custom order?
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Please speak directly with one of our sales representatives for more information about custom print, bows, cut ribbon, Ribbontique®, etc.
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The item I want is out of stock. How long will it take to backorder?
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When you submit an order online the shopping cart will indicate whether or not your items are in stock. You will be able to cancel or approve any backorders when you confirm your order. Ribbon Connections strives to keep items in stock and available for immediate purchase. However, due to the large number of items that we manufacture, many of our products must be shipped from overseas when you place an order. In most cases the lead time is 10-15 business days. If you need your order right away please contact (510) 614-1825 and we will suggest possible alternatives.
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What payment options are available?
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Terms of payment for online orders are credit card. If you submit an order via phone, fax, or email COD is also an option. Company checks will only be accepted after your have completed our NET30 application and it has been approved by the Ribbon Connections accounting department. At this time customers who enjoy NET30 terms with Ribbon Connections must pay for online orders via credit card.
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My business is not in the United States. Can I place an order with Ribbon Connections?
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Ribbon Connections can ship orders to many countries around the globe. The minimum purchase amount for all international orders is $200.00 USD. We will only accept credit card or wire transfer as terms of payment, and all wire transfers will incur a $25 bank transaction fee. Any additional taxes, fees, duties, or miscellaneous charges required for customs clearance are the responsibility of the recipient.
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