Store Policy

Order Policy
Ribbon Connections, Inc. sells wholesale to approved companies with a valid resale license number or business ID number. The minimum purchase amount for your first order is $100. Upon initial registration, Wholesale prices will not be reflected in product pricing until your wholesale account is approved. Please wait for our email confirmation that will confirm the wholesale pricing has been updated. Prices are subject to change without notice.
Individuals who would like to buy Ribbon Connections products can do so by registering for a Consumer account on our registration page. Our products are sold by the roll, so if you only need a few yards, you can find our products in retail stores across the country.
To find a store nearest to you, click here: Store List or contact us at
Placing an order
To set up an online account please contact us at
Once you have an account number and password, log in at to shop online and submit your order. The minimum online purchase amount is $25.
Payment Options
We accept Visa, MasterCard, and American Express. NET30 terms are not available with online purchases.


Return Policy
If you encounter a problem with your order, contact customer service within 72 hours of receipt. All returns must be pre-approved and the return authorization number must be written clearly on the box. There will be a 30% restocking fee and the original shipping and handling charges are not refundable. Products must be in the original packaging and in the same condition as when shipped.
Our dyeable ribbons are Prepared For Dyeing, however results may vary depending on methods used. We highly suggest using an experienced dye house and testing a small amount first. We cannot guarantee results after dyeing and cannot accept refunds or exchanges on items that have been altered from its sold state.
Returns, exchanges, and refunds for backorders and custom orders are not allowed.


Shipping Policy
Unless otherwise specified, items that are in stock will ship within 1-2 business days. Freight will be prepaid and added to the invoice. We take great care to pack and ship your order in excellent condition. If loss or damage occurs when the package is en route to your destination you must immediately file a claim with the freight carrier. Backorders typically ship within 10 to 15 business days.
Shipments sent by USPS Priority Mail will incur an additional $1.50 handling fee.
Free shipping promotions apply to domestic shipments within the lower 48 states. "Standard shipping" methods may vary depending on the shipment and subject to change.



WE OPERATE FOB shipping point. This means that our responsibility of the goods transfers from shipper to buyer the moment it leaves our warehouse. Therefore we are NOT responsible for delays, losses, etc.. All claims about missing/damaged merchandise must be made directly with the Shipping carrier NOT us. You should buy shipping insurance if you feel you need it, please contact us if you decide to insure your package.


International Shipping Policy
For all international customers, minimum order must be over $150.00.
Please note: Shipping costs are not landed costs. Customers are responsible for any applicable duties, taxes or fees imposed by their country or the carrier on their behalf to get the package through customs.


Terms & Conditions of Use
Your use of the Ribbon Connections website and the information available on this site are subject to the following terms and conditions. By entering this site, you acknowledge your consent to these terms and conditions. If you do not accept these terms and conditions, then do not use this website. We reserve the right to update these terms and conditions at any time without notice.
Product and Service Information and Disclaimer
This site is provided by Ribbon Connections on an “as is” basis. We disclaim all warranties of merchantability and fitness for a particular purpose. Ribbon Connections does not guarantee that the information on this site is complete or current. All color names listed on this site are for reference purposes only. Ribbon Connections does not guarantee that the color names or the product will match any specific color name listed by another company, website, or color reference guide. Prices and availability of products on this site may change at any time without notice. Although Ribbon Connections makes every effort to keep the content of this website error-free, we reserve the right to correct errors and adjust prices to account for circumstances beyond our control.
Unless otherwise noted, all content included on this site including text, graphics, logos, button icons, and images are the property of Ribbon Connections, Inc., the Takaramoto Corporation, or the United Ribbons Group. All content included on this site is protected by United States and international copyright laws and all rights are reserved. Reproduction, modification, distribution, transmission, or republication of the content on this site is strictly prohibited.
You agree that Ribbon Connections may revise the Terms and Conditions of Use and change the services provided under these Terms and Conditions of Use. Any such revision or change will be binding and effective immediately upon posting the revised Terms and Conditions of Use. You should review these Terms and Conditions of Use periodically to be aware of any such revisions. You agree that, by continuing to use our services following any revision to these Terms and Conditions of Use, that you abide by any such revisions or changes.